This is the Big Y in Ellington on West St/Rd... & I've found out of the surrounding towns;): TOLLAND & Manchester... This one in Ellington is far by the one that's rude(cashiers) Produce people & Bakery staff all seem very stand offish!! Yesterday was a terrible experience (there's been many) but yesterday at checkout the cashier Doris was very unpleasant! I have had dealings with her before & I've been under impression she & others at this store are very Closed minded & act very negative towards people of COLOR & PEOPLE THAT ARE INTERRACIAL TEAMED UP!! I take this as a direct fact its been her pointing finger at me & my spouse!! I've seen & heard others in the employment of the Big Y ( this store & TOLLAND fits in) I basically stop at this store for convenience! I'm not HAPPY with service or attitude among the help in Dept's I've mentioned!! In purpose I check all items that have screw top or cover that could cause leak if insecure!! And after checking all things when I got home? The Horseradish was loose Leaked out and oil also the sweater vests I purchased were just thrown into this bag now? They've been stained!! I advise people too be prepared for many negative responses as if they are being bothered!! If it wasn't for customers they wouldn't get a paycheck!! I feel that there should be some type of test given 2 times a year too check the status of personality of employees & a written warning given by customer for the person who made them feel bad or acted rude!! Then up too management too thin out the ones whom have the complaints!! I'm going too avoid the Big Y especially in Ellington!! Maybe the final shopping at this and withers are here too stay!!!
This is a beautiful Big Y. Always clean and decorated for the current season. I choose this store because their produce is amazing!! Their meats are excellent as well, with more organic/grass fed options added recently. Their organic and gluten free section is small, and I would be happier if it was expanded, but for this small town they manage to have many excellent options. The parking lot is well kept (unlike the Manchester Big Y) and the staff is generally friendly. A few cashiers are quite excellent. They always have fresh flowers, and their bakery cakes are great. This grocery store doesn’t disappoint and that is why I have been a loyal customer for years.
I love Big Y. Freshest veggies/fruits,exceptional employees and they are very helpful,as I am disabled. I can shop and be in and out because they aren't standing around wondering what to do...they are always helping someone! I'll spend the little extra for the outstanding service. Unlike other grocery stores they seem to know the rules and regulations set forth by the Americans with Disabilities Act concerning service dogs and their handlers. Thanks Big Y for being courteous to me and my service dog as I have extreme ptsd and low vision.
The night manager is absolutely the rudest person I have ever come in contact with at a supermarket and should be fired because he absolutely has the worst customer service skills and has no respect for females, After shopping there for years as did my family I had a coupon that was supposed to be honored and rather than looking at the proof which was provided by the Damien to church he didn't care and dismissed me so I told him that I will never shop there again and neither will my family and he said good well I'm sure that the store owners would be very happy to know that they are now going to be losing about $3000 a month because of their sexist manager. All I can say is that everyone should take their business down the street to Stop & Shop because as much as they preach that there a family business there The night manager didn't care that I was trying to get coupons for dogs at an animal shelter ( which he knew)who needed it and I was supposed to get a deal not for me but for these animals and thinking that they were a local company you would really think that they would want to support their local animal shelter's but I guess not because he told me I can just leave the store .
Nice selection of proteins, produce, and ready-made lunch / dinner items. My only complaint is that they're significantly more expensive than the other various options within a couple of miles. All-in-all, nice to have for emergency ingredients, but I save a tangible amount every week doing my shopping elsewhere.
Big Y is a US Supermarket based in Ellington, Connecticut. Big Y is located at 135 West Rd, Ellington, CT 06029, USA.
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