Great customer service, my father and I were greeted by three different employees the first five minutes there. Awesome!
Great time at TSI. Food was great and bikes were awesome
6-10 I've now used the Service Department and I'm not overall happy with the outcome. There is a clear disconnect between the service writers and the technicians. I brought my bike in for a safety inspection, to have my check engine light cleared and a bolt changed. I received the bike back and I didn't get the full inspection (skipped most important part in my opinion), the bolt was never changed and the check engine light was never cleared only diagnosed, which I already knew what it was and told them that. They also charged me for a new gasket to check my fluids which I had told them I had recently changed and replaced. I feel that when I called and asked about everything there wasn't much care in the end. The communication between the front and the back needs to be better. I really wish I could rate the two departments separately. The sales and parts department are awesome and I will still shop there.
Best Dealership around! From buying a bike to the service dept - all the best!
Recently Inherited a Electra Glide over the winter and started working on it. I was buying everything online, until I needed a dealer only part. I forgot TSI was nearby and I took the drive over there. Well I instantly felt welcome, Krystal greeted me and is the biggest sweet heart ever. I then proceeded to the parts department where the guys were just as nice and helpful. After I went home I canceled my current online order I was waiting for and went back to TSI, I learned that they aren't very expensive like I keep hearing Plus I get A+ help and the right parts everytime. They actually saved me money on some of the parts since I didn't need the entire kit I was ordering and only needed specific which they had. Since then I have bought every part to finish this build from them and Haven't looked back, I am very glad I started going there. I own a local business and I struggle to find good customer service that meets my expectations anywhere. TSI has met it every time I have gone in there since and I'm on my 7th or 8th trip now! Thank you very much and I look forward to future business and rides!
Nice store. Lots of nice clothes and gear. Beautiful bikes and the parts I ordered came in super quick.
Tsi Harley Davidson is a US Store based in Ellington, Connecticut. Tsi Harley Davidson is located at 398 Somers Rd, Ellington, CT 06029, USA.
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